Lightningenterprises
 Serious Equipment - Better Hearing Service

Toll Free: 877-546-1797 
Outside US? Contact Us

Lightning Enterprises Home > Policies
 

Policies for Lightning Enterprises

Note:  All orders are subject to the policies in effect at the time the order is placed.

Precedence:
The policies below take precedence over all other representations including, but not limited to those made on this or other websites, representations made in printed materials; and representations made by our employees, agents or distributors.
 

Shipping Policy:
Our online shipping prices are based on real-time quotes supplied by shipping and delivery suppliers, such as UPS and US Mail, and are based on total order weight. Because we rely on these quotes from 3rd party sources, such as UPS and USPS web sites, we cannot guarantee a quote at the time of ordering. In other words, if their web site is unavailable at the time of your order and you cannot receive a real-time quote, we will manually email your shipping cost to you once your order is received for approval. We reserve the right to use another carrier than selected with the understanding it will be delivered within the time promised.

Delivery Outside the Contiguous United States
We can ship all items to customers living outside the contiguous United States via UPS / FedEx Air, US Mail and DHL. If a shipping quote is unavailable at the time of your order, we will email the quote to you once your order is received.
 

Pricing & Product Description Policy
Our pricing and product descriptions are based on information provided to us by venders, manufacturers, and distributors as well as information attained by our own research and development. This information, from time to time, may contain unintentional errors, omissions or misrepresentations. In cases where we have represented a price incorrectly, the customer will be given the option of purchasing the product at the intended price or canceling the order. In cases where we have represented a product description incorrectly, the customer will be given the option of returning the product for a 100% full refund or may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed.

Special Pricing
Lightning Enterprises reserves the right to offer special pricing to individuals or companies who open an account, or members of specific organizations or buying groups who have made special pricing arrangements with Lightning Enterprises.
 

Return Policy
You may return any item for any reason within 30 days of receipt unless otherwise noted on the product page (e.g., UV curable materials and asdhesives, custom made items are not returnable). Items received with shipping damage must be reported to us in writing within three business days. All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Items that have been installed, drilled, bent, scratched, or otherwise modified or damaged are no longer in salable condition and are not eligible for return.

To return an item, you must phone or fax Lightning Enterprises at (207) 637-3668 or email custservice@lightningenterprises.com no later than 30 days from receipt of product. Approved returns will receive a Return Goods Authorization Number (RGA or RMA) with detail instruction. No returns will be accepted with out the proper RGA or RMA number. Unapproved returns or returns received without a valid RGA will void your return rights.

Additional charges or credits may be applied to your credit card as follows:
If you are returning your item due to shipping damage or our error and you are requesting an even dollar replacement, no additional charges or credits will be applied to your credit card. We reserve the right to hold shipment of replacement items until we receive and inspect the item being returned.

If you are returning your item due to shipping damage or our error and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price (plus sales tax if applicable) once
we receive the item(s) back from you and they have been inspected.

If you are returning your item due to a change of mind or you ordered an item by error, your credit card will be refunded the original purchase price (plus sales tax if applicable) less the cost of original shipping and a restocking fee of 15%. The refund will be issued once we have received the item(s) back from you and they have been inspected.
 

Repairs
If you wish to send an item to us for repair you must contact us to receive a Return Goods Authorization Number (RGA or RMA). Contact Lightning Enterprises by phone or fax at (207) 637-3668 or email custservice@lightningenterprises.com. Please mark the package and packing slip with the RGA #. Shipping to us will be the responsibility of the customer. Return shipping will be the responsibility of the customer for out-of –warranty repair. Lightning Enterprises will be responsible for return shipping for repairs under warranty.

Warranty Information:
Warranty information is specific to each product and is provided with the product when sold. You may Contact Us for more specific warranty information.
 

Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Information You Provide:
We use the information you provide about yourself or your company when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. From time to time we send out information via email to customers who have requested to receive such information. All requests to be removed from mailings are honored.
 

Data Security:
To prevent unauthorized access and maintain the highest level of data security, we store all individual and company records on our own server and use software for ecommerce transactions that does not store credit card information.



  Shopping Cart

View Cart /
Check Out

 

Quick Links
Site Guide

Home
Contact Us
About Us

Products
UV Cure Equipment
UV Cure Materials
UV Eye Protection

UV Lamps / Accessories

Auidometers

Video Otoscopes

Hearing Aid Cleaners
Hearing Aid Vacuum

Battery Drain Meters
Battery Pills / Subs

Workstations

Redwing Lathe

Splash Hoods
Dust Collectors

Control Modules

Listening Chamber

HiPro Cable Organizers


Home Contact Us About Us My Account Site Guide

Lightning Enterprises
18 Harlan Drive Limington, ME  04049
tel: 877-546-1797    fax: 207-637-3668

Entire contents (c) 2001-2012 by Lightning Enterprises All rights reserved.
Contents are subject to change without notice. Disclaimer